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Orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to high demand some orders may take longer.
Shipping is calculated at time of shipment.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dechoker is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at customersupport@dechoker.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We offer a full 30 day money back guarantee. We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customersupport@dechoker.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at customersupport@dechoker.com.
